Hearing services program Maintenance Plan

The Hearing Services Program (HSP) is a federal government initiative to provide hearing services to eligible Australians with hearing loss. An important aspect of the program is the availability of subsidised maintenance of your hearing aids through a maintenance agreement with your hearing care provider. On this page we break down what you need to know about Maintenance Agreements, who’s eligible, how to apply and, request your maintenance accessories.

Maintenance plan

If you are on the Government's Hearing Services Program (HSP) and have an active Maintenance Plan subscription, you can request your hearing aid batteries and maintenance accessories by completing the form.

As part of your Maintenance Plan, we will send them to you free of charge.

If you have any questions or require more information, please Call 1800 554 968 or email bloom.

Battery & Maintenance Request

Fill in the form and we will make sure to send you new batteries for your hearing aids.

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Please let us know which battery sizes (Size 10, 13, 675, 312), any maintenance accessories, and quantities you require (e.g. number of cards).

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What is a maintenance agreement?

A maintenance agreement is an optional agreement between you and your service provider (like Bloom Hearing Specialists) that covers the cost of batteries, servicing, and repairs for your hearing devices for a 12-month period. This helps you avoid unexpected costs and ensures your devices stay in optimal condition. The HSP provides an additional contribution to your provider to help cover the costs of these agreements.

Maintenance agreements provide additional support beyond the warranty and consumer law, including:

Replacing batteries
Adjustments and reprogramming (including phone or accessory connectivity) for one service
Repairs to devices
Necessary components (e.g., earmolds, tubes, domes)
Hearing aid cleaning

How do I enter into a maintenance agreement?

To sign up for a maintenance agreement, simply speak with us at Bloom Hearing Specialists. We'll guide you through the process, which generally involves:

Discussion: We'll explain the benefits and costs of the agreement.
Agreement Form: You'll sign a Maintenance Agreement form outlining the coverage and your contribution.

You can choose to enter into a maintenance agreement at the time of your device fitting or at a later date. However, without an agreement, you'll be responsible for any service or repair costs.

How much does a maintenance agreement cost?

You may be asked to make a standard annual contribution, which is indexed annually. Chat with us to discuss how much this yearly contribution is for you and how a maintenance agreement can fit your individual circumstances.

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Eligibility and exclusions

The Hearing Services Program is designed to help specific groups within the community. Generally, to be eligible, you must be an Australian citizen or permanent resident or live on Norfolk Island, are aged 21 years or older and:

Hold a Pensioner Concession Card or their spouse
Hold a Veteran Gold Card or their spouse
Hold a Veteran White Card (hearing-specific conditions) or their spouse
Be a member of the Australian Defence Force
Referred by a Disability Employment Service

Chat with us to determine whether you’re eligible for the program.

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