How to communicate effectively with the hard-of-hearing while wearing face masks
For those living in other states, such as NSW, wearing a face mask is recommended in situations where physical distancing may not be possible.
With these new rules[1] put in place by the Victorian Chief Health Officer due to COVID-19, effectively communicating whilst wearing face masks and standing at least 1.5 metres apart can be difficult for everyone – especially those in the community who experience hearing loss. In fact, a combination of the social distancing restrictions and the new face mask mandate may have many in the community feeling even more anxious and isolated.
Whilst wearing a face covering can prevent the spread of the virus, it’s important to be aware that you may unintentionally be creating a situation where those in the deaf or hard-of-hearing community may have difficulty understanding you.
To help, we have developed a list of strategies to make these challenging times a little easier for everyone.
Communication challenges when wearing face masks
While face masks muffle our voices and obstruct some of our facial features, there are some simple solutions that you can implement to communicate effectively with those with hearing difficulties.
Helpful tips for the public
- 1.
Use visual cues
A simple wave can help let the person know that you are trying to get their attention or speak to them. - 2.
Project your voice
While you don’t have to yell, you may need to raise your voice and speak a little louder than usual. It’s also a good idea to clearly enunciate each word and speak just a touch slower than you normally do. - 3.
If possible, gesture with your hands
Many simple gestures are self-explanatory, and can be helpful when communicating. You don’t need to be fluent in sign language – it can be as simple as the “OK” symbol or a thumbs up to demonstrate satisfaction. - 4.
Write it out
If possible or if the environment and context permits, you can write out what you are trying to say, whether it’s on paper or your smartphone. - 5.
Rephrase if not understood
It’s natural to want to repeat yourself word-for-word if you are not understood the first time around. However, try to think of a different way to phrase your statement or question so that the message is received.
Helpful tips for the deaf and hard of hearing community
- 1.
Don’t be afraid to speak up
Gently letting others know that you’re deaf or suffer from hearing loss will make them aware of your situation. It’s also okay to ask them to repeat what they have said to get some clarification if it is needed. - 2.
Wear a mask that identifies your hearing impairment
This will come down to personal preference, of course, but it may be helpful for some if you can display that you are hearing impaired. You could even present a card that mentions your condition to bring. - 3.
Gesture with your hands
A simple way to politely let the speaker know that you cannot understand or hear is to gesture to your ear to indicate that you cannot understand what they are saying.
The bottom line
Please contact our friendly customer service team on 1800 554 968 if you need some extra assistance, Alternatively, you can also book an appointment with your bloom hearing clinician.
